Since ghee is a food product, we maintain strict quality and hygiene standards. Returns, refunds, or replacements are accepted only in specific cases mentioned below.
1. Damaged Product
If the product is received in a damaged condition, such as broken packaging, cracked container, leakage, or visible damage during delivery, the customer must report the issue within 24 hours of delivery.
To verify the claim, clear photos or videos of the damaged product, outer packaging, and shipping label may be required.
After verification, we will offer a replacement or refund as per the situation.
2. Leaking Product
If the product is leaking at the time of delivery, please contact us within 24 hours with clear photos or videos showing the leakage.
Once the issue is verified, we will arrange a replacement or process a refund.
3. Tampered Product
If the product seal is broken, opened, or appears tampered with at the time of delivery, do not use the product.
Please report the issue within 24 hours of delivery with proper photo or video proof.
After verification, we will provide a suitable replacement or refund.
4. Incorrect Product Received
If you receive a product different from what you ordered, such as the wrong size, quantity, variant, or item, please inform us within 24 hours of delivery. You have to share photos or videos of the package, invoice, and received items for verification.
The product must be unused, unopened, and in its original packaging.
Once verified, we will arrange the correct replacement or process a refund.
5. Missing Product or Item
If any item from your order is missing, please contact us within 24 hours of delivery.
You may be asked to share photos or videos of the package, invoice, and received items for verification.
After checking the issue, we will either send the missing product or provide a refund for the missing item.
6. Used or Opened Products
Used, opened, or partially consumed products are not eligible for return, refund, or replacement.
For hygiene and food safety reasons, we cannot accept returns once the product has been opened or used, except in cases where the issue is proven to be related to damage, leakage, tampering, or incorrect delivery at the time of receipt.
7. Reporting Time Limit
All issues related to damaged, leaking, tampered, incorrect, or missing products must be reported within 24 hours of delivery.
Requests raised after 24 hours may not be eligible for refund or replacement.
8. Verification Process
All refund or replacement requests are subject to verification.
Customers must provide clear photos or videos of the product, packaging, shipping label, and invoice when requested.
We reserve the right to approve or reject a request based on the verification result.
9. Refund or Replacement Timeline
Once the issue is verified and approved, a replacement or refund will be processed within 5–7 business days.
Refunds will be credited only to the original payment method used at the time of purchase.
10. Non-Eligible Cases
Refunds or replacements will not be provided in the following cases:
- Product has been used, opened, or consumed.
- Issue is reported after 24 hours of delivery.
- Customer does not provide required proof.
- Product damage is caused after delivery.
- Customer ordered the wrong product by mistake.
- Change of mind after purchase.
11. Final Decision
All refund and replacement requests will be reviewed carefully. The final decision will be based on the condition of the product, proof submitted, and verification of the issue.
Privacy Policy
- We value your privacy and are committed to protecting your personal information.
- Customer details such as name, phone number, address, and email are used only for order processing and delivery.
- We do not sell, trade, or share customer information with third parties except trusted delivery/payment partners.
- Payment information is processed securely through trusted payment gateways.
- By using our website/services, you consent to our privacy policy.
Note –
We sell exclusively through our official website to ensure authenticity and are not liable for products purchased from unauthorized sources.
Shipping Policy
We aim to deliver your order safely, securely, and within the estimated delivery timeline. Since ghee is a food product, we take special care in packaging and handling to avoid leakage, damage, or tampering during transit.
1. Order Processing Time
All orders are processed after successful payment confirmation.
Orders are usually processed and packed within 2–3 business days from the date of order confirmation.
Orders placed on Sundays, public holidays, or non-working days may be processed on the next working day.
2. Shipping Timeline
Estimated delivery time may vary depending on the delivery location, courier availability, and other external factors.
Generally, orders may be delivered within:
- 3–7 business days for most serviceable locations.
- 7–10 business days for remote or difficult-to-reach areas.
Delivery timelines are estimated and may vary due to courier delays, weather conditions, strikes, holidays, natural events, or other situations beyond our control.
4. Delivery Locations
We deliver only to serviceable pin codes/locations supported by our courier partners.
If your location is not serviceable, we may contact you to cancel the order and process a refund, if payment has already been made.
5. Packaging and Product Safety
We pack our products carefully to reduce the risk of damage, leakage, or tampering during shipping.
Each order packed with proper sealing, protective material, and secure outer packaging.
Customers are advised to check the package condition at the time of delivery. If the package appears damaged, leaking, opened, or tampered with, please record a photo or video before opening it.
6. Order Tracking
Once your order is shipped, tracking details may be shared through email, WhatsApp, or any other available communication method.
Customers can use the tracking details to check the delivery status through the courier partner’s website or tracking platform.
If tracking details are not updated immediately, please allow some time as courier systems may take a few hours to reflect the latest status.
7. Delivery Attempt
Our courier partner will attempt to deliver the order to the address provided by the customer.
If the customer is unavailable, the courier partner may attempt delivery again or contact the customer directly.
If delivery fails due to an incorrect address, unavailable customer, locked premises or refusal to accept the order, the order may be returned to us.
In such cases, return shipping charges will be payable by the customer before a return shipment is processed and shipping charges may apply if the customer requests another delivery attempt.
8. Incorrect or Incomplete Address
Customers are responsible for providing complete and accurate shipping details, including name, phone number, house number, street, area, city, state, and pin code.
We will not be responsible for delayed or failed delivery caused by incorrect, incomplete, or unavailable address information. In such cases, return shipping charges will be payable by the customer.
If the order is returned due to an incorrect address, additional shipping charges may be required to resend the order.
9. Delayed Delivery
While we try our best to deliver within the estimated timeline, delays may sometimes occur due to courier issues, high order volume, weather conditions, festivals, public holidays, transportation delays, or other unavoidable reasons.
If your order is delayed, please contact us with your order details so we can assist you in checking the delivery status.
10. Damaged, Leaking, or Tampered Package During Delivery
If you receive a package that is damaged, leaking, opened, or appears tampered with, please inform us within 24 hours of delivery.
You must share clear photos or videos of the outer packaging, shipping label, and product condition for verification.
Once verified, the issue will be handled as per our Refund & Replacement Policy.
11. Missing Product in Shipment
If any product or item is missing from your order, please report the issue within 24 hours of delivery.
You may be required to share photos or videos of the received package, invoice, shipping label, and all items received.
After verification, we will either send the missing product or process a refund for the missing item, as applicable.
12. Refused Delivery
If the customer refuses to accept the order at the time of delivery without a valid reason, shipping charges may not be refunded.
If the product is damaged during return transit due to refusal or non-acceptance, refund approval may be affected.
13. Return to Origin
If an order is returned to us due to failed delivery, incorrect address, customer unavailability, or refusal to accept delivery, it will be marked as Return to Origin.
Once we receive the returned package, we may contact the customer for further action.
Re-shipping may be done only after confirmation from the customer and payment of applicable shipping charges, if any.
14. Change of Delivery Address
Once an order has been shipped, the delivery address may not be changed.
If the order has not yet been dispatched, customers may contact us as soon as possible to request an address change.
Address change requests are subject to approval and courier service availability.
15. Order Cancellation Before Shipping
Customers may request order cancellation before the order is shipped.
Once the order is shipped, cancellation may not be possible.
If a shipped order is refused or returned, refund eligibility will be reviewed based on shipping charges, return condition, and applicable policies.
16. Delivery Confirmation
An order will be considered delivered once the courier partner updates the shipment status as delivered.
If the tracking status shows delivered but you have not received the package, please contact us within 24 hours so we can raise the issue with the courier partner.
Delayed complaints may be difficult to investigate with the courier service.
17. Contact for Shipping Issues
For any shipping-related issue, customers should contact us with the following details:
- Order number
- Registered name and phone number
- Delivery address
- Photos or videos, if applicable
- Short description of the issue
We will review the details and assist you as soon as possible.
18. Final Note
We are committed to ensuring that your order reaches you in good condition. However, delivery services are handled by third-party courier partners, and certain delays or issues may occur beyond our direct control.
All shipping-related claims will be reviewed based on the order details, courier updates, and proof submitted by the customer.