1. Information We Collect
When you use our website or place an order, we may collect the following information:
- Full name
- Mobile number
- Email address
- Shipping address
- Payment details
- Order details
- IP address
- Device and browser information
- Location details, if required for delivery
- Customer feedback, reviews or complaints
2. How We Use Your Information
We use your personal information for the following purposes:
- To process and deliver your orders
- To confirm payments and transactions
- To contact you regarding your order
- To send order updates through email, or WhatsApp
- To provide customer support
- To handle refunds, replacements or complaints
- To improve our website, products and services
- To prevent fraud or misuse of our website
- To send promotional offers, only if you have given consent
3. Payment Information
- Payment gateways may collect and process payment-related information as per their own privacy policies.
- We are not responsible for any kind of fraud in payment, its customer responsibility to check their privacy policies and t&c.
4. Shipping and Delivery Information
- Your name, address and phone number may be shared with courier or delivery partners.
- This information is used only for delivering your order.
- Delivery partners are expected to handle your data securely.
5. Cookies and Tracking
Our website may use cookies to:
- Improve your browsing experience
- Remember your preferences
- Analyze website traffic
- Understand customer behaviour
- Show relevant offers or advertisements
You may disable cookies from your browser settings, but some website features may not work properly.
6. Marketing Communication
- We may send promotional messages, offers, product updates or newsletters.
- Such communication will be sent only if you have provided consent or subscribed to updates.
- You can unsubscribe or opt out of marketing communication at any time.
7. Sharing of Information
We do not sell or rent your personal information to others.
We may share your information only with:
- Courier and logistics partners
- Website hosting and technical service providers
- Customer support tools
- Legal or government authorities, if required by law
8. Data Security
We take reasonable steps to protect your personal information from:
- Unauthorized access
- Misuse
- Loss
- Disclosure
- Alteration
- Fraud
However, no online platform can guarantee 100% security.
9. Order and Transaction Records
- We may keep records of your orders, invoices, payment status, and delivery details.
- These records are maintained for business, accounting, tax, legal, and customer support purposes.
10. Customer Reviews and Feedback
- If you submit a review, rating, or feedback, we may display it on our website, social media, or marketing material.
- We may use your name or initials along with the review unless you request otherwise.
11. Children’s Privacy
- Our products and services are intended for adults or persons who can legally place online orders.
- We do not knowingly collect personal information from children without parental or guardian consent. It is the parent/guardian’s responsibility if a minor/child uses this website or places an order. Any such action will be considered as an order placed by an adult.
12. Third-Party Links
- Our website may contain links to third-party websites or services.
- We are not responsible for the privacy practices, content or policies of those third-party websites.
13. Your Rights
You may contact us to:
- Access your personal information
- Correct inaccurate details
- Request deletion of your personal data, where applicable
- Withdraw marketing consent
- Ask questions about how your data is used
14. Data Retention
- We keep your personal information only for as long as necessary.
- Some information may be retained for legal, tax, accounting, fraud prevention, or business record purposes.
15. Changes to This Privacy Policy
- We may update this Privacy Policy from time to time.
- Updated policies will be posted on our website.
- Continued use of our website means you accept the updated Privacy Policy.
16. Contact Information
For any privacy-related questions, complaints, or requests, you may contact us at:
Business Name: SOMTUUK
Email: support@somtuuk.com
Phone: 08307349064
Address: Village Andhop, Palwal, Haryana – 121106
Effective Date: 17/07/2026