1. Introduction
Welcome to Somtuuk. These Terms & Conditions apply to your use of our website and purchase of our products.
By visiting our website or placing an order, you agree to these Terms & Conditions. If you do not agree, please do not use our website.
2. Business Information
This website is owned and operated by:
Business Name: Somtuuk
Brand Name: Somtuuk
Registered Address: Shiv colony, Palwal, Haryana – 121102
Email: support@somtuuk.com
Phone: 08307349064
FSSAI License/Registration Number: 20826014000146
3. Products
We sell ghee under the brand name Somtuuk
We try to provide accurate product details, including weight, price, ingredients, shelf life, storage instructions, and packaging information. However, product color, texture, packaging, or appearance may slightly vary due to natural product differences, lighting, photography, or packaging updates.
Customers should read the product label, ingredients, manufacturing date, best-before date, and storage instructions before use.
4. Food Safety and Storage
We aim to provide hygienically packed and quality products.
After delivery, customers are responsible for storing and handling the product properly as mentioned on the packaging.
We are not responsible for product damage, spoilage, or quality issues caused by improper storage, misuse, exposure to heat, moisture, sunlight, or mishandling after delivery.
5. Health Disclaimer
Our products are food items and are not intended to diagnose, treat, cure, or prevent any disease.
Any information on our website, packaging, social media, or promotional material is for general information only and should not be treated as medical or health advice.
Customers with allergies, medical conditions, dietary restrictions, or special health concerns should consult a doctor or qualified professional before consuming the product.
6. Orders and Payments
When you place an order, you agree to provide correct and complete information.
We reserve the right to cancel or reject orders in cases such as product unavailability, incorrect pricing, payment failure, wrong address, suspected fraud, or technical errors.
Payments may be accepted through available payment methods such as UPI and wallet.
Online payments are processed through third-party payment service providers. We do not store complete UPI, or banking details.
7. Pricing
All prices are shown in Indian Rupees unless stated otherwise.
Prices, offers, discounts, shipping charges, and taxes may change at any time without prior notice.
The final amount payable will be shown at checkout before order confirmation.
8. Shipping and Delivery
Orders will be delivered to the address provided by the customer.
Delivery timelines are estimated and may vary due to location, courier service, public holidays, weather, transport delays, or other circumstances beyond our control.
Customers are responsible for providing the correct delivery address and contact number.
We are not responsible for failed delivery due to incorrect address, customer unavailability, refused delivery, locked premises, or unreachable phone number.
For more details, please refer to our Shipping Policy.
9. Returns, Refunds, and Replacements
Since ghee is a food product, returns are accepted only in limited cases such as damaged product, leaking product, tampered packaging, wrong product, missing product, or expired product received.
Any issue must be reported within the time period mentioned in our Refund & Replacement Policy, along with clear photos or videos for verification.
Used, opened, or partially consumed products are not eligible for return, refund, or replacement unless there is a verified quality or safety issue.
Approved refunds or replacements will be processed as per our Refund & Replacement Policy.
10. Cancellation
Customers may request order cancellation before the order is packed or shipped.
Once the order has been shipped, cancellation may not be possible.
We may cancel orders due to stock unavailability, payment issues, incorrect pricing, delivery restrictions, or suspected misuse.
11. User Responsibilities
By using our website, you agree:
To provide accurate personal and delivery information.
To check product details before placing an order.
To store and use the product as per the instructions.
To not misuse our website, offers, payment system, refund process, or replacement policy.
To not place fake orders or make false claims.
12. Website Content and Intellectual Property
All website content, including logo, brand name, product images, text, graphics, design, labels, and packaging material, belongs to [Your Brand Name] or is used with permission.
You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without written permission.
13. Third-Party Services
Our website may use third-party services such as UPIs, courier partners, hosting providers, analytics tools, or social media platforms.
We are not responsible for errors, delays, privacy practices, policies, or actions of third-party service providers.
Use of third-party services may be subject to their own terms and policies.
14. Limitation of Liability
To the maximum extent permitted by law, Somtuuk shall not be liable for:
Delivery delays caused by courier or external issues.
Loss caused by incorrect information provided by the customer.
Product damage caused by improper storage or misuse after delivery.
Payment gateway, bank, or technical errors.
Temporary website downtime or system issues.
Our total liability, if any, shall not exceed the amount paid by the customer for the specific product in question.
15. Privacy
Your personal information will be collected and used according to our Privacy Policy.
By using our website, you agree to the collection and use of your information as described in our Privacy Policy.
16. Communication
By placing an order or sharing your contact details, you agree that we may contact you through phone, email, WhatsApp, or other available channels for order updates, payment updates, delivery updates, customer support, refund/replacement process, and promotional communication where permitted.
17. Force Majeure
We are not responsible for delay or failure caused by events beyond our control, such as natural disasters, floods, fire, strikes, courier disruption, government restrictions, internet failure, power failure, technical breakdown, or similar unavoidable events.
18. Changes to Terms
We may update or modify these Terms & Conditions at any time.
Updated terms will be posted on this page. Continued use of our website means you accept the updated Terms & Conditions.
20. Customer Support
For any query, complaint, refund request, replacement request, or support issue, you may contact us at:
Email: support@somtuuk.com
Phone: 08307349064
Address: Village Andhop, Palwal, Haryana – 121106
Support Hours: 10 AM – 8 PM (10 Hrs.)
21. Acceptance of Terms
By using our website, creating an account, placing an order, or making payment, you confirm that you have read, understood, and agreed to these Terms & Conditions.
Effective Date: [17/07/2026]
Last Updated: [17/07/2026]